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FAQ

Frequently Asked Questions

Is there an added shipping & handling cost?


No. Shipping & handling is free.




What if I need to return my apparel?


Due to the customization of your I AM Fitness Apparel package, all sales are final.




How can I check on my order delivery status?


Once your package has been shipped to the address provided, you will receive a shipment notification of an estimated arrival time. Please allow 5-6 weeks from the date you placed your order for your custom I AM Fitness Apparel package to arrive.




When and how will I receive my custom I AM Exclusive Welless Kit?


You will receive your custom I AM Exclusive Wellness Kit via mail with your I AM Fitness Apparel package.




Can I choose more than 1 wellness-related subject with my order?


No. You can only choose 1 welless-related subject per an entire order. For example, if you place an order for 3 apparel pieces (sports bra, hat, tights), you will receive the opportunity to choose 1 welless-related subject for your entire order. If you order 1 piece of apparel, you will receive the opportunity to choose 1 wellness-related subject for your order. Only 1 subject can be provided per order.




Is it possible to request to receive information on other wellness-related subjects not listed as a option in the current I AM Exclusive Wellness Kit?


Yes; however, depending on the topic it may or may not be pre-approved to be included with your custom I AM Exclusive Wellness Kit. If it is not pre-approved, you will receive an email of similar subjects to consider for your wellness kit. You will have up to 14 days after receiving confirmation if your topic is pre-approved or not to decide which topic to include in your I AM Exclusive Wellness Kit to be delivered with your I AM Fitness Apparel package. After 14 days with no response, you will not receive a custom I AM Exclusive Wellness Kit with the delivery of your I AM Fitness Apparel. Please note: It is recommended that you start with the wellness-related subjects listed on page 3 of the I AM Exclusive Wellness Kit, as these subjects cover a broad spectrum of the Pillars of Wellness and will give you the best results with The I AM Experience.




How do I indicate which wellness-related subject I would like included in my I AM Exclusive Wellness Kit?


When viewing the product page of the specific I AM Fitness Apparel you would like to proceed with, there is a section to indicate both the number and name of the wellness-related subject to include with your I AM Exclusive Wellness Kit. The number and name of the wellness-related subject can be found under the I AM Fitness Apparel product description; as well as page 3 of the I AM Exclusive Wellness Kit page on the website.




Will I automatically receive the Comprehensive Nursing & Wellness Assessment with my custom I AM Fitness Apparel and I AM Exclusive Wellness Kit?


No. The comprehensive nursing & wellness assessment is solely voluntary and optional. You have to indicate on the I AM Fitness Apparel product page you are choosing to proceed with if you would like a comprehensive nursing & wellness assessment included with your I AM Exclusive Wellness Kit.




What happens once I've received all wellness-related subjects listed on the current I AM Exclusive Wellness Kit with previous I AM Fitness Apparel purchases?


You are free to provide other wellness-related subjects you would like to receive information about. You can provide the wellness-related subject under the section on the product page requesting the specific subject to include with your I AM Exclusive Wellness Kit. Please keep in mind, depending on the topic, it may or may not be pre-approved to be included with your custom I AM Exclusive Wellness Kit. If it is not pre-approved, you will receive an email of similar subjects to consider for your kit. You will have up to 14 days after receiving confirmation if your topic is pre-approved or not to decide which topic to include in your I AM Exclusive Wellness Kit to be delivered with your next I AM Fitness Apparel package. After 14 days with no response, you will not receive a custom I AM Exclusive Wellness Kit with the delivery of your I AM Fitness apparel.




Am I required to receive the I AM Exclusive Wellness Kit or the Comprehesive Nursing & Wellness Assessment?


No. You have the option to opt out of either or both. They are both supplemental products; however, it is recommended to take advantage of these valuable products to give you the ultimate I AM Experience with the purchase of your I AM Fitness Apparel.




How will I receive the Comprehensive Nursing & Wellness Assessment?


You will receive a hard copy of the assessment in your custom I AM Exclusive Wellness Kit and I AM Fitness Apparel package that will be delivered to your home. Upon receipt, it is your responsibility to complete and follow the instructions indicated on the assessment to confidentially review directly with our Founder, Santisha Walker, a Master's prepared Registered Nurse and Certified Wellness Coach. Please note: The Comprehensive Nursing & Wellness Assessment is not intended to diagnose, treat, or prescribe. All content and information shared is for advisement, education, coaching, guidance, consultation, and informational purposes only with no intent to substitute medical or psychiatric treatment; but to work in conjunction with your primary care team. Please be sure to consult with your medical provider as needed.




How do I join the I AM Empowered Private Group?


The I AM Empowered Private Group is only available when you have officially joined The I AM Experience through the purchsae of your first I AM Fitness Apparel. Upon purchase, you will receive an entry code via email and instructions on how to join the private group.




How do I join The I AM Experience?


It's simple! You immediately become a part of the I AM team and officially join The I AM Experience with the purchase of your first I AM Fitness Apparel. By joining, you will gain access to the I AM Energy Workout Mix, I AM Exclusive Wellness Kit, and I AM Empowered Private Group. Please note: subscribing does not allow you to officially be a part of The I AM Experience. It allows you to be the first to know of updates and new releases!




Will I receive a Comprehensive Nursing & Wellness Assessment with each order placed?


In essence, that decision is up to you. Due to the assessment being thorough and extensive in nature, it may be redundant to complete with each order; however, it could also depend on how frequent you place an order for new I AM Fitness Apparel. Since your last order, you may have a new nursing or wellness-related concern arise that you would like to receive advisement and guidance on. You are free to request a Comprehensive Nursing & Wellness Assessment if you feel the need to do so. Please note: Out of respect for the Founder's time, repeated back to back requests for a Comprehensive Nursing & Wellness Assessment may be addressed directly and may not be approved.




How do I know if the information shared on the Comprehensive Nursing & Wellness Assessment will be kept confidential?


Our Founder is legally bound to honor and abide by Patient Rights, Confidentiality, and HIPAA laws as a Registered, Licensed, and Certified healthcare professional. Your assessment will be completed in the privacy of your home and will be reviewed directly with our Founder via a pre-chosen telecommunication/virtual method in a private setting. There will be no digital or electronic relay of your information, as the conversation will occur verbally. After the session has ended, both parties are responsible for keeping the information discussed private and confidential. Privacy rights and confidentiality laws will be included with your I AM Exclusive Wellness Kit delivered in your I AM Fitness apparel package. Please note: The Comprehensive Nursing & Wellness Assessment is not intended to diagnose, treat, or prescribe. All content and information shared is for advisement, education, coaching, guidance, consultation, and informational purposes only with no intent to substitute medical or psychiatric treatment; but to work in conjunction with your primary care team. Please be sure to consult with your medical provider as needed.




How will the Comprehensive Nursing & Wellness Assessment be conducted?


The assessment will take place virtually via a pre-determined method. You will receive instructions regarding how to set up your assessment in your I AM Exclusive Wellness Kit. The session will be 30 minutes in length. The assessment paperwork you receive in your I AM Exclusive Wellness Kit will need to be pre-filled by you before the start of your session as this will help save time during your session and allow more time for advisement. Please note: The Comprehensive Nursing & Wellness Assessment is not intended to diagnose, treat, or prescribe. All content and information shared is for advisement, education, coaching, guidance, consultation, and informational purposes only with no intent to substitute medical or psychiatric treatment; but to work in conjunction with your primary care team. Please be sure to consult with your medical provider as needed.




Can I share or send the I AM Energy Workout Mix to others to enjoy?


No. Copyright laws apply (see below). Any unauthorized reproduction, sharing, duplication is an infringement of copyright laws and will be actively pursued as such. Please note: Copyright © 2021 The I AM Experience. All Rights Reserved. No part of The I AM Experience products and/or publications may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. Unauthorized reproduction in whole, or in part, duplication, or sharing is an infringement of copyright. The I AM Experience's parent company, Walker Group The Consultants, LLC, will actively pursue any breach of its copyright.




If I have already completed a Comprehensive Nursing & Wellness Assessment with my previous order, can I choose to have a new assessment completed for a family member or close friend?


Yes. However, a consent to complete the assessment with the family member or close friend will need to be provided during the assessment setup. You will receive instructions in your I AM Exclusive Wellness Kit regarding how to setup the assessment. Please note: The Comprehensive Nursing & Wellness Assessment is not intended to diagnose, treat, or prescribe. All content and information shared is for advisement, education, coaching, guidance, consultation, and informational purposes only with no intent to substitute medical or psychiatric treatment; but to work in conjunction with your primary care team. Please be sure to consult with your medical provider as needed.




What is included in the I AM Exclusive Wellness Kit?


The I AM Exclusive Wellness Kit is chock full of pages of health and wellness tips, reputable resources, practical guides for daily living, and direct contact information for quality healthcare and wellness professionals and organizations to assist you along your journey.